Privacy Policy
FuneralTech Privacy Notice
Last updated: 29 Oct, 2025
Century Cremation (“we”, “us”, or “our”) operates the website https://centurycremation.com/ (the “Site”). This Privacy Policy describes what personal information we collect, how we use and disclose it, and the rights and choices you have regarding that information. By using the Site or providing us personal information, you agree to the collection and use described in this policy.
Information we collect
We collect information you provide directly to us, information we collect automatically, and information from third parties:
a. Information you give us
Contact information (name, email, phone number).
Vital details and forms you complete about a deceased person (name, date of birth, date of death, SSN or national ID if provided).
Payment information when you purchase a service or pay a deposit (credit card or third-party payment token). We do not store full card numbers on our servers; payment is processed through our payment processor.
Communications you send us (emails, live chat transcripts).
Optional demographic data or preferences you volunteer (service choices, obituary text, funeral requests).
b. Information we collect automatically
Usage data (pages visited, time on site, referring pages).
Device and technical data (IP address, browser type, operating system).
Cookies and similar tracking technologies (see “Cookies and Tracking” below).
c. Information from third parties
Information from service providers we use (payment processors, analytics providers, mapping / geolocation services).
Publicly available information used to help fulfill service requests or verify identity.
How we use your information
We use personal information for the following purposes:
To provide the services you request (arranging removals, cremation/burial, memorial services, shipping cremains).
To respond to inquiries and communicate appointment details.
To process payments, refunds and billing.
To create and place obituary listings when requested.
To send transactional messages (order receipts, confirmations) and occasional service-related updates.
To improve and operate the Site, perform analytics, and detect and prevent fraud and abuse.
Legal bases for processing (if applicable)
If you are located in jurisdictions that require a legal basis (for example, the EU), our lawful bases include:
Performance of a contract (to provide services you requested).
Compliance with legal obligations (vital records, regulatory reporting).
Legitimate interests (site security, fraud prevention, improving services), balanced against your privacy rights.
Consent where required for marketing communications or optional features.
Sharing and disclosure
We may share personal information with:
Service providers and vendors who assist with operations (payment processors, crematories, shipping partners).
Government authorities when required (vital statistics offices, coroners, police) to comply with legal obligations.
Third parties when you explicitly request or authorize us to do so (e.g., forwarding obituary content to a newspaper).
In the event of a sale, merger, reorganization, or acquisition, personal information may be transferred to the new entity (we will notify users as required).
Providers and funeral-industry sites publish similar disclosure practices.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to operate the Site, remember user preferences, and collect analytics. You may control cookies through your browser settings, but blocking cookies may affect Site functionality. The Site may also use Google reCAPTCHA or similar services; these services have their own privacy policies.
Security
We implement reasonable administrative, technical and physical safeguards designed to protect personal information. While we take steps to protect your data, no method of transmission or storage is completely secure. If a breach occurs, we will notify affected individuals and regulators as required by law.
Data retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For example, records needed for vital statistics or legal compliance may be kept according to applicable law or industry standards.
Your rights and choices
Depending on your jurisdiction, you may have rights including:
Access: request a copy of the personal information we hold.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to legal/regulatory retention obligations).
Portability: request a machine-readable copy of data you provided.
Objection/Restriction: object to processing based on legitimate interests or request restrictions.
Opt-out of marketing communications (we include unsubscribe links in marketing emails).
To exercise any of these rights, contact us at the address below. We may need to verify your identity before fulfilling requests.
Children’s privacy
Our Site is not intended for children under 16 (or the age required by local law). We do not knowingly collect personal information from children. If you believe we have collected children’s data, contact us and we will take prompt steps to delete it.
International transfers
Personal information may be processed or stored in the United States or other countries where our service providers operate. If we transfer data internationally, we will take steps to maintain appropriate safeguards.
Links to other websites
The Site may contain links to third-party websites (e.g., obituary placement, cemetery or crematory partner sites). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing data.
Changes to this Privacy Policy
We may update this Privacy Policy as needed. We will post the revised policy with a new effective date and, where required, notify users.
Contact us
If you have questions, concerns, or wish to exercise your rights, please contact:
Century Cremation — Privacy
Email: contact@centurycremation.com
Phone: (917) 622-0497
Address: 2034 Madison Ave., New York, NY 10035